Refunds & Returns Policy
At ApexPeptidez, all sales are final. We do not offer refunds, returns, or exchanges once an order has been placed and processed.
Due to the sensitive nature of our research materials and strict product handling standards, orders cannot be returned after they leave our facility. Once an order has been processed, prepared, packed, dispatched, or handed over for shipping, no refunds will be issued under any circumstances.
1. Order Cancellations
If you need to request a cancellation, you must contact us immediately at support@apexpeptidez.com before the order has been processed or prepared for shipment.
Cancellation requests may only be reviewed if the order has not yet been processed. Once the order is prepared, packed, dispatched, or transferred to the shipping carrier, it cannot be canceled, stopped, changed, returned, or refunded.
2. No Refunds After Processing or Shipping
Once an order has been processed or leaves our facility for shipping, the sale is final. At that point, ApexPeptidez cannot issue a refund, accept a return, or reverse the order.
Customers are responsible for carefully reviewing all order details before completing checkout, including product selection, quantity, billing details, shipping address, and contact information.
3. Shipping Responsibility
After an order has been transferred to the shipping carrier, the shipment is no longer under the direct control of ApexPeptidez. We are not responsible for carrier delays, delivery issues, incorrect shipping information, failed delivery attempts, customs delays, or any shipping-related circumstances outside our control.
Shipping concerns may be reviewed when possible; however, they do not qualify an order for a refund once the package has left our facility.
4. Research Product Handling
Because our products are intended for research use only, we maintain strict handling, storage, and quality-control standards. For safety, compliance, and product integrity reasons, returned products cannot be accepted or restocked.
5. Contact Us
For questions before your order is processed or shipped, please contact us at:
Email: support@apexpeptidez.com